Frequently Asked Questions
Everything you need to know about bringing harmony to your home.
How do you ensure the safety of musical instruments during shipping?
We use professional-grade, shock-absorbent packaging and climate-controlled shipping methods to ensure your instruments arrive in perfect tuning and condition.
What is your return policy for home audio equipment?
We offer a 30-day satisfaction guarantee. If your equipment doesn't fit your space or meet your acoustic expectations, you can return it for a full refund, provided it is in original packaging.
Do you offer installation services for home theater systems?
Yes, Orpheus Music provides white-glove installation and acoustic calibration services for all premium home audio and theater purchases.
Are your wooden instruments and furniture sustainably sourced?
Absolutely. We partner with artisans who use FSC-certified hardwoods and sustainable materials to ensure our products are as kind to the earth as they are to your ears.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Do you provide warranties on electronic components?
All electronic goods sold at Orpheus Music come with a minimum 2-year manufacturer's warranty, covering any technical defects or hardware failures.